1. Scope
PP2Wiki runs as an app on Atlassian Confluence Cloud. Atlassian is the infrastructure and platform provider for the underlying cloud service. This page explains the practical support scope for PP2Wiki and references Atlassian's official service commitments.
2. Platform Provider (Atlassian)
Availability and uptime commitments for Confluence Cloud are defined by Atlassian. Please refer to Atlassian's official SLA and status page:
- Atlassian Service Level Agreement: https://www.atlassian.com/legal/sla
- Atlassian Cloud Status: https://status.atlassian.com/
3. PP2Wiki Support Scope
PP2Wiki support is provided on a best-effort basis via the support channel listed below. The support scope generally includes app configuration help, troubleshooting guidance, and issue triage.
- Support for app-related setup and usage questions
- Triage of reported defects in the PP2Wiki app
- No separate guaranteed response or resolution times unless contractually agreed
4. Operational Notes
Service behavior may depend on Atlassian Cloud, Microsoft Dataverse, Microsoft Entra ID, and network connectivity. Temporary interruptions can occur due to maintenance or incidents in these external services.
- Atlassian maintenance and incidents are handled under Atlassian terms
- Third-party outages are outside direct PP2Wiki control
- Planned app updates may be deployed to maintain compatibility and security
5. Customer Responsibilities
- Provide correct and up-to-date Dataverse and Entra ID configuration data
- Maintain required permissions, app registrations, and credentials
- Report incidents with clear steps, impact details, and timestamps
- Keep Confluence environment and related integrations in a supported state
6. Exclusions
The following are generally outside direct PP2Wiki support commitments:
- Failures in third-party platforms (for example Atlassian Cloud, Microsoft Entra ID, Dataverse, or network providers)
- Customer-side misconfiguration, missing permissions, or expired credentials
- Force majeure events and other events beyond reasonable operational control
- Testing, staging, preview, or non-production environments unless explicitly agreed
7. Service Requests
Service requests and incident tickets can be submitted through the support channel listed in this documentation. To speed up handling, include tenant details, affected page URLs, and relevant timestamps.
8. Contact
For support and SLA-related requests, use the official support contact listed below.